Refund policy
Please take a moment to read over the return policy before making a purchase
Do you Accept Returns?
Because of the unique and one-of-a-kind aspects of our products we offer returns for store credit only with 20 days of the item arriving to you.
A flat rate $6.00 return shipping is deducted from store credit.
We do not charge a restocking fee.
Please visit our Returns Portal HERE to submit your return or visit
https://mountaingirlclothing.loopreturns.com/#/
This return policy also applies to any purchase made with Afterpay and ShopPay.
Please see below for items that are final sale/non-returnable
-Items in the sale section
jewelry
home decor
items from our Scents + Soaps collections.
Coupon Code Policies:
-any sale price or new coupon codes can not be applied to previously placed and fully processed orders(i.e item has shipped and is in transit).
-only one coupon code can be used per order
For Afterpay FAQs please click here.
Shipping Policies
We ship using USPS.
Ground Advantage 3-10 days travel time from when the item arrives at the post office.
Priority Mail-2-3 days travel time from when the item arrives at the post office.
All items shipped will have a tracking number. Please allow an additional 1-2 days from when your shipping label was printed for it to reach the Post Office.
Although this situation is extremely rare, we are not responsible for lost or stolen packages in transit or after delivery but we will do our best to help you track them down and figure out a solution.
We do not refund for lost or stolen packages.
Please double check your address before placing your order to make sure there are no delays or deliveries to wrong addresses. If a package does come back to us because of an address error on the customers side I will have to ask that you pay for postage again to get it back to the correct address.